Refund and Returns Policy – Volsamavel Toys

Effective Date: November 27, 2024
Address: 1501 Center Ave, Cuyahoga Falls, Ohio (OH)
Phone: (330) 922-4777
Email: [email protected]
Website: https://volsamavel.com

At Volsamavel Toys, customer satisfaction is at the heart of everything we do. This Refund and Returns Policy outlines our commitment to providing a hassle-free process for handling returns, exchanges, and refunds.

By purchasing from https://volsamavel.com, you agree to the terms described below.

1. Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Be accompanied by proof of purchase (receipt or order confirmation).

2. Return Period

  • Standard Return Window: You have 30 days from the date of delivery to request a return or exchange.
  • Non-Returnable Items: Personalized products, clearance items, and gift cards are not eligible for return.

3. How to Initiate a Return

To start the return process:

  1. Contact Us: Email [email protected] or call (330) 922-4777 with your order number and reason for the return.
  2. Receive Authorization: Our team will provide a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Ship the Item: Package the product securely and ship it to the address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part.

4. Refunds

  • Processing Time: Once we receive and inspect the returned item, refunds will be processed within 7-10 business days.
  • Refund Method: Refunds will be issued to the original payment method.
  • Non-Refundable Costs: Shipping fees and gift-wrapping charges are non-refundable unless the return is due to an error or defect.

5. Exchanges

  • Eligibility: Exchanges are available for defective or damaged items or if you prefer a different size or variant of the product.
  • Processing Time: Replacement items will be shipped within 5-7 business days after receiving the returned item.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at [email protected] or call (330) 922-4777.
  • Provide a description of the issue and attach photos of the damaged item for faster resolution.
  • We will arrange a replacement or issue a full refund, including shipping costs, for defective items.

7. Exceptions and Additional Notes

  • Promotional Items: Products purchased during sales or promotions may be subject to different return conditions. Details will be mentioned in the offer terms.
  • Bulk Orders: Large or wholesale orders may have customized return policies based on the agreement at the time of purchase.

8. Contact Us for Assistance

Our customer support team is here to help with any questions or concerns about your return or refund. Feel free to reach out via:

9. Policy Updates

Volsamavel reserves the right to modify this Refund and Returns Policy. Updates will be posted on our website with the effective date clearly noted.

Thank you for choosing Volsamavel Toys. We value your trust and strive to provide a delightful shopping experience. For further assistance, visit our website at https://volsamavel.com.